Holland America Complaints and Reviews

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Holland America
Main address: 300 Elliott Avenue 98119 West Seattle WA
1-877-932-4259, 1-206-286-3900 , 206-262-5934, http://www.hollandamerica.com/contactUs/Main.action
  • 25 complaints
  • $20.8K claimed losses
  • $832 average
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  • Aug 14
  • Cruises and Ships
  • Poor Customer Service
  • 14

NO ONE SEEMS TO BE CONNECTED TO ANYONE ELSE IN THIS COMPANY-Not one person was able to assist me in finding information an -E-mail offer that was Sent to me -I was hung up on a few times- put on Hold for 30-40 minutes at a time-and than I hear people snickering about my reaction of Not being helped properly. WHAT A COMPANY! the manager was supposed to talk with me , and again-I was put on... Read more

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  • Aug 05
  • Cruises and Ships
  • Venice, Veneto
  • Negative Cruise Experience
  • 38

I sent this complaint by email to Holland America & they have never replied as of today August 5, 2014. They have NO CUSTOMER SERVICE. From: @europe.com Sent: Monday, June 16, 2014 8:24:46 AM To: "Guest Relations (HAL)" Subject: Complaints We Cruised on your Nieuw Amsaterdam May 24th to June 5th 2004 out of Venice. We were in a balcony cabin #8075. Our Booking #GMXPGC Smith. We have taken 9... Read more

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  • Jan 03
  • Entertainment
  • Racist Policies
  • 5
  • 5
  • 65

Holland America has very racist policies against Asian customers. I recently went on a trip on the Volendam in South East Asia and their event manager Meghan enforces very racist policies against their Asian customers who are not permitted to use game rooms but have to play in the dimly lit Crow's Nest or the hot Lido Pool area while their Western customers were allowed to use air conditioned... Read more

Was this review helpful? 2 1

  • Jul 11, 2013
  • Hotels and Resorts
  • Trip Reservation
  • 82

Booking Number GR5W9M booked in March 2013 for 2 persons totally handicapped. Our tour was to begin on June 18 but because of 7 hour travel we left a day early otherwise we would have missed the first day because we didn't arrived until midnight Alaska time. I gave the Agent I dealt with certain things we wanted to be included in our Tour/Cruise--especially Whale Watching and I was told Whale... Read more

Was this review helpful? 0 12

  • May 19, 2013
  • Beauty Centers and Spas
  • 3
  • 3
  • 97

I went on holiday on the Ms Veendam and the spa manager Candice was the most rude and unprofessional person in a managerial position I wondered how that company manages to stay in business with such untrained management she mixed up all my appointments and they also lost the important form that I filled out and had to fill it out again and she shouts when she speaks and looks at you like your a... Read more

Was this review helpful? 5 4

  • May 09, 2013
  • Travel Agencies
  • Buenos Aires, Capital District
  • 68

Due to human error they cancel half of trip with no reason: Every weather forecast was advising a low pressure system of 40 kn wind with 7 to 10 m swell coming in the area of Cape Horn on the 6th of April 2013 moving eastwards and by the 07th of April in the morning wind and swell was supposed to drop, this weather advisor was already available online by the 31th of March 2013. This means that... Read more

Was this review helpful? 0 0

  • Feb 09, 2013
  • Cruises and Ships
  • Fort Lauderdale, Florida
  • 1
  • 1
  • 182

Eurodam 1/26-2/2/2013 - Norovirus - crew members infected passengers - by end of third day there were at least 20 reported cases. Sent nurse who did nothing but give me tylenol and sea sick pills - ship had no gatorade or kool aide - gave us very small cup of jello w/rotten fruit. We had to stay in our rooms for three days & nights - no one cared - asked if they could give us chicken - it... Read more

Was this review helpful? 0 18

  • Feb 02, 2013
  • Cruises and Ships
  • 1
  • 1
  • 270

What would you do if your cruise line lost your bag between their transit bus from the airport to the ship? If it`s Holland America, get used to disposable underwear, borrowed shorts and a complimentary overnight kit. If you`re missing medicine, know that it`s your responsibility to keep it on your person. To be safe, with Holland America, you may want to keep your bags with you on the bus and... Read more

Was this review helpful? 8 0

  • Nov 26, 2012
  • Cruises and Ships
  • Tampa, Florida
  • 262

My first cruise ever! First vacation in over 25 years. rude staff, smelly cabin, broke down old nasty ship The MS Ryndam she needs to be put down. If you have a walker, *** bag, cane, scooter and like to end your night at 9pm this is the trip for you, puzzles cost extra. When the most excitement is in the toilet you may have to ask your self if this was worth the cash. Why does a midnight buffet... Read more

Was this review helpful? 5 15

  • Nov 10, 2012
  • Cruises and Ships
  • Annapolis, Maryland
  • 191

We booked a BC cabin ( upper promenade) guarantee or upgrade on the Holland America Prinsendam departing in August from Amsterdam. We were told that we would have to wait until we boarded the ship to get our room assignment. We were given the worse rooms on the ship! .in a room over the engines-added on.different level.not part of the original ship. The cabin had extreme vibration and we could... Read more

Was this review helpful? 5 0
 
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